testimonials

 

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Excellent service and I love the Newsletters and support attachements - full of useful information and good reference for ad hoc checking of what to do / not do. Lindsey Brewer

Friendly, professional purchasing advice and technical support received on several occasions.  I would recommend this service. Nicola Noble

Andrew Pugh's name was passed to me by a neighbour and I was so glad that it was. He sorted out many complications and got my two PC’s working wirelessly in a short time. He is a helpful, understanding and very competent expert. Peter Y

I work from home for a small charity. My business would not run smoothly if I did not have the support of Andrew Pugh. It gives me great peace of mind to know his advice is there at the end of a phone. He always gets back to me promptly and will help- in the most cost-effective way. Andy has also been invaluable in supporting my two daughters with IT advice while they were students. Most of their friends seemed to get through lap tops at a ridiculous rate while Andy kept their computers functioning. I would recommend his technical advice to anyone.
J Johnson

I have received excellent service from you over some years including acquiring and setting up a new computer.  You have always responded to my queries quickly, efficiently and patiently. I am very grateful.
Jenny Whitehead

I am most obliged to Andrew for fixing our computer, he quietly and efficiently came and cleaned up both the hardware and some dodgy software (much of it uninvited and resulting from the free downloads of a teenage son; it runs much faster now. Andrew Fisher

Excellent service, I can now use email again without tearing my hair out waiting for it to catch up with me! Maureen Stowe

Always prompt and quick service.  Very helpful and the advice given is user friendly for all ages and abilities. Brenda Whitehead

I am very pleased that I made the move to PC Support Services as Andrew’s service is always quick, ultra efficient and easy to understand. He has solved all my problems and I would thoroughly recommend him and PC Support Services to anyone. I like the newsletter. Damer Colville

You've just driven off after spending a couple of hours installing my new computer system. I am absolutely delighted and feel I have had excellent value for money. You were extremely helpful and patient and I'm glad I've found you! Caroline Hampson

I wish to place on record my appreciation for the installation of a new computer and the transfer of all the data from the old to the new computer that was carried out by pcsupportservices. This installation was carried out with the utmost professionalism, and in doing so nothing was too much trouble, the system was set up and left in full working order to my complete satisfaction. Minor amendments were made at my request these were carried out remotely by pcsupportservices within hours of my request. I can say with all honesty that I would recommend pcsupportservices to any person requiring a new computer and installation. Barry Blunden

I've been getting PC Support's help with the choice, installation and management of the occasional problem for several years. The service is always prompt, efficient and friendly. I have recommended it to a number of friends, and shall continue so to do. Dr J English

Thank you, Andrew for the friendly efficient  and prompt service that you always provide. Kiereen Lock

Andrew Pugh of PC SUPPORT SERVICES is readily on hand to unravel computer problems quickly, efficiently and at reasonable cost. Jeremy Ludford

I have found PC Support Services consistently reliable and helpful over the last few years. Andrew has supplied my last two computers, has installed security systems, got rid of items which I have obtained then not used etc etc...  He never wastes time, and, therefore, customers money, and I am very grateful for all his assistance and care. Sally Vaughan

A very professional service at a reasonable charge. This is the first time I've used PC Support Services and I would recommend Andrew's work to anyone. It's wonderful to have my rather old computer working so fast again. Cathy Marsden

I find the support services an enormous help, even if I do not use very often it is the thought the back up is always there especially in an emergency. Thank you Andrew. Peggy Norman

For "oldies" like us who are self taught Andrew has been invaluable to us, always helpful and doesn’t make us feel stupid (well not often!!) Really appreciate the way he can help on line and with serious problems he acts promptly. AND he is a really nice guy. Alix Ricketts

Dear Andrew. On the occasions you have helped to sort mine and my daughters computer problems. I have been very pleased with your service and will continue to seek help when required. John Voaden

Andrew fixed a problem in about five minutes which technical support people had been unable to do in many hours. Adding insult to injury, the technical support 0870 phone number charged a small fortune for the privilege. Andrew was well worth the investment and comes highly recommended. P Awde

Andrew was recommended by a friend at least five years ago, and I have no regrets about asking him to maintain my computer. He has always been most efficient, prompt and helpful in the service he has provided and indeed I have recommended him to several other people. P Boden

Thank you Andrew for your assistance in supplying and  installing our new computer, we are most impressed with its performance. Everything is running so smoothly, it was good to have everything explained in terminology that we were able to understand. JC Dean

As ever, I have found your service to prompt and efficient, rapidly solving problems to keep our ever vital IT systems running. And somehow never despairing at the customer's ignorance in the subject! I have no hesitation whatever in recommending your services. Carole Minto

We have always had prompt, efficient and excellent help from Andrew over a number of years. We have recommended him to several friends. J Marriott

I am delighted to express my entire satisfaction to you for coming to my house so as to sort out the problems that I have encountered recently with my laptop computer. I had an invasion of spyware which was my first experience of this problem and I was at a total loss as to how to deal with it. I was glad that you came for you dealt with  it with considerable skill and cleaned the whole mess that I got myself into. I will of curse gladly recommend you to anyone I come across who needs someone with your skill and professionalism.
Thanks again for coming. Yours sincerely, K Morrison

Thanks again, for swift response, accurate, brief and clear instructions, on screening for and removing computer infections, and upgrading Bullguard, by telephone and e-mail, from a distance. P Rudgard

As an aged and regrettably untutored computer dabbler it is extremely reassuring to have PC Support Services nearby to put the pieces together again when needed - and to do so reliably and promptly. Alan Strong

Andrew's name was passed to me by a friend who said he had been very helpful and I am very glad she did. He sorted out all the problems I have been struggling with on my computer and was very helpful and patient. I wish I had called him long ago. Jenny Newman

Having dealt with numerous support services in the past with previous companies, I found PC Support Services to be forward thinking and one step ahead of the rest of the field. Nothing seemed to be any trouble and the answers to any problems were solved in the shortest of time scales. I would recommend PC Support Services to any future clients. Erroll Woodhead, Works Manager, Langley Civil Engineering Ltd

Thank you for the speed in installing XP for me, we are pleased with the enhanced performance of our computer, wish we had done it ages ago! Regards Margaret Cox

Why have I used PC Support Services (Andrew) for the last 10 years for my business and home?
1) Andrew is one of the most efficient people that I have come across in my 38 years of working in financial services.
2) 100% honesty and integrity.
3) Andrew's IT knowledge still astounds me; the man never throws the towel in and has never ever let me down.
4) He does more than what is expected of him.
5) Very reasonable charges - don't take that lightly I'm a Yorkshire man!
6) Very understanding - he is very good at listening.
I would personally be lost without the services of PC Support Services. Thanks Andrew, P Bradshaw

Andrew you have never let me down. Prompt.....do you ever switch off?? Reassuring and readily deals with worries over the phone or a prompt house call. Worth every penny for peace of mind! Thanks. Ann Smith

I am so glad you were recommended to me, Your calm manner and expertise just may be have restored my confidence in dealing with computers!! It all seemed to make sense when YOU explained things! Thank you so much Andrew. Sheila Clissold

I am really grateful to Andrew Pugh for his computer knowledge and support.  It has saved me time and anxiety. It is reassuring to have help so easily accessible. A Nickol

PC Support Services provides an excellent service and can often resolve issues without the need for a call-out. The dedicated member phone number gives quick access to expert support. Nigel Jennings

Thank you Andrew for your prompt attention, you are always a pleasure to do business with. Best Wishes Alice

A very efficient and friendly, personal service.  A joy to watch Andrew working the computer. Richard Head

Andrew is always very quick at responding to a query, and sorting it out. Being non-computer people it is very reassuring to know that we have access to his knowledge at the click of a button, and we are always grateful for his quick response. Liz Easen

Andrew has always responded speedily to  my requests for help and solved the problems efficiently. He has advised me on new computers and any problems that may have occurred with internet and e mail accounts. He has given wise advice concerning my children's computer and their programmes. Penny Marland

Andrew has helped me get back on line many occasions and is always very patient and kind to someone who is a complete ignoramus!  J Cusins

My ignorance and apprehension of computers is lessened by knowing I have back-up with Andrew who is courteous, friendly, reliable and most importantly someone in whom I have confidence. B Hickman

Dear Andrew, Thank you for coming this morning as per our appointment promptly and on time. You did a fantastic job especially as far as the AVG problem that I had. Well done! Yours sincerely, Kenneth Morrison

Service was helpful and explained in layman's terms. You gave what seemed sound advice and did not try and sell us anything. We have actioned the suggestions and the speed has increased enough for us not to be too irritated! Jean and Tony Mercer

Excellent, rapid response to calls for help and workable solutions provided in intelligible English. Would recommend you. Anthony Martin

Prompt, reliable, friendly service, for which I am grateful. Excellent! Diana Roberts

I recommend Andrew Pugh very highly to anyone - particularly the very inexperienced computer trier - he is immensely patient and courteous no matter how simple the question. His Service is excellent - he always responds very quickly if you have to leave a message, and comes to a personal visit very speedily if required. Jennifer Bowen

I know of this service in both "business" and private categories. PC Support Services provides a professional service with a pleasant personal touch promptly.I recommend this service without hesitation for both family PC and small business support system. Mike Watson

As ever the service I received was first class. A phone call on Monday morning, computer collected Monday PM. Returned repaired Wednesday AM. Service with a smile most definately!! M Saunders

My eight-years-old Apple Mac seemed to be on its last legs - unable to use modern browsers, so increasingly excluded from websites, and getting slower. I thought the only solution would be to buy another computer, which I could ill afford and which would have meant spending money on a considerable amount of software. A friend suggested I talk to Andrew before committing myself - am I glad that I did. Andrew recognised my attachment to my old mac and software and worked out ways to improve the browser, add a substantial amount of memory and replace the hard disc with a modern one just before it gave out. At times it still seemed to both of us that such a major overhaul might not work, but he persevered and thanks to him I now have a machine with brand new innards which run all the old software much faster. Very well done, Andrew! David Davies

I have been very satisfied with the computer support I have received from pcsupportservices. My calls have been responded to very promptly, home visits made when appropriate, problems sorted, and, importantly, I have trust in the information given. I consider the annual fee well worth the peace of mind. K Waghorn

I have dealt with Andrew Pugh for several years and have always received excellent and very prompt attention to my requirements.  D Dixon

Andrew's service is always quick and highly professional. He doesn't waste time - hence I don't waste money - and I think that suits both sides. If one asks him about an application which is not one he has studied appropriately he says no - no messing about like a Greek trying to please you by directing you the wrong way because he doesn't know the right way himself! Colin Small

Andrew has looked after my computer system now for nearly ten years. He is always incredibly helpful and the service is excellent; the cost extremely competitive and I particularly like the remote access facility. I recommend him to all my friends! Amanda Sykes

Being the wrong side of 70, and having come late to computers, I find it reassuring to know that an experienced and highly competent troubleshooter is at hand. Martin Davies

Totally excellent service. Always delivers promptly and pleasantly with total solutions. Could not be bettered.
P Mawer

Very helpful, quick and efficient service at a most reasonable price, which is thoughtfully focused on what my small business needs. Ian McGill

Andrew Pugh is the only person I would allow to touch my computer. This shows that I have total confidence in his abilities and the service that I have had is excellent. The newsletter information is right up and good to know that his customers are being given the best support. Sharon Garrick

Andrew Pugh's technical assistance has been unfailingly prompt, courteous and effective. He has dealt patiently with problems great and small! Paul and Fiona Donovan

I am the Head of Media Services for Wiltshire Police. Whilst in the very early stages of a live play major disaster exercise at Chilmark in Wiltshire I needed to quickly resolve a broadband access problem and whilst our own Police IT support were able to provide telephone advice and due to my own lack of skill it was necessary for skilled physical support at the Media Handling Centre. Andrew attended instantly and quickly resolved the problem providing invaluable support to the work of the emergency services. I am extremely grateful for a job well done with a smile. S Coxhead

Andrew Pugh has provided an excellent service for my laptop and desktop over many years. He is efficient, reliable and courteous and also speaks a comprehensible computer language! The regular news letters are most helpful in that they have many tips for elementary troubleshooting and general computer maintenance. I thoroughly recommend Andrew and his team. Penny Rossi

I have been using Andrew Pugh's Computing Servicing and Maintenance facilities since November 2001. During this period I have continuously found his attention and services to be prompt, polite and efficient. His knowledge and practical advice on new and/or changes of equipment has been most useful, and to the point. I have pleasure in recommending Andrew's PC Support Services, and will continue my association with him. D. Mills

I have dealt with computers, hard and software and everything in between since 1978. I have had the misfortune to work with "computer wizards" of all sizes and shapes - with differing levels of expertise. I have never encountered the likes of Andrew Pugh. A gentleman of unlimited patience and tolerance, who - for all his superior knowledge and skill - talks to you, not down to you. You also get value for money when you deal with Andrew. If Andrew did not exist, it would be necessary to create one. Guy A. Woodworth

I have been supported by Andrew Pugh for the last two years and have purchased two computers and several items of equipment from him. It is a joy to know that I can ring up Andrew at short notice for support, he is infinitely more knowledgeable and reliable than any of the companies or engineers I have used previously and his response is quick and effective. P. M. Carver

I would like to say what excellent service I have had from PC Support Services over the past few years. Andrew Pugh has patiently answered my inept questions without delay and has always found a solution to my problems within minutes. D Longfield

As an individual who relies heavily on my computer equipment for a range of work activities from simple emails or Internet use to use of a range of peripheral devices and specialist software, I can only praise Andy for his rapid response to pleas for help, his patience during the process of maintenance and successful outcomes. Furthermore, he diagnoses and fixes further problems in order to assist in the smooth running of equipment. I also find his fee structure wholly reasonable. Hadrian Cook

I would like to say that you are always prompt and so patient when I have asked for help and it is very reassuring to know that you are there to call upon when I have problems. With best wishes. Carolyn Jory

PC Support Services have done an outstanding job in solving any problems I have had with my computers. Their response has been immediate and recently included dealing with a problem that emerged over a weekend. I have no hesitatation in recommending them to anybody who, like me, completely relies on computer support to solve problems. Alastair MacPherson

The service was excellent. Installation went smoothly with minimal interruption to office and the support outstanding. I would highly recommend this company and will certainly be using them in the future. Louise Weekes - JDW Accounting

I have found the service of PC Support Seryices prompt, efficient and very pleasant to deal with. On occasions it has also charged less than what is specified in the contract. The staff are patient and lucid in explaining and solving problems. On all counts I would strongly reccommend PCSS to anyone, as indeed I have to my friends. Richard Cookson

Andrew has rescued my machines twice this year. Hardware and software problems were quickly and efficiently resolved. I was impressed by his knowledge skill and ability to rapidly identify and resolve problems. His advice has invariabley been sound. Costs were reasonable and competitive. David Upshall

Having first been recommended by an enthusiastic friend to get their advice when I needed a new computer, I have been enjoying the guidance and help of PC Support Services for several years. I cannot imagine how I could have coped with the administrative work of my Small Business without it. I am not at all a computerate or technically-minded person, and I am definitely in the category of "silver surfer"! Andrew`s help and advice have always been prompt and efficient, and his patience amazing, when I have asked the same damn-fool question several times over, having forgotten the answer. There is always a very quick response when I leave a message requiring action, and I like the way he arranges to have a locum deputizing for him when he is not available, so I have never been let down. I have recommended PC Support Services to many friends, and shall continue to do so. Wendy English

A pleasure to do business with you Andy -very impressed by your unfailing punctuality. Michael Cowan

Prompt, efficient and great 'no job too small' attitude. Particularly grateful to find somebody who is patient with a complete 'computer-phobe'! Dave Bates - Stageright Services

Thank you Andrew for supplying & installing my new computer etc. Very pleased with everything. So much better than my old system, no comparison between Broadband & "Dial up". Jean Sivers

I have been impressed by the service I have had from Andrew Pugh at PC Support Services. Problems have been dealt with promptly and very efficiently. We also bought a new computer from the company and again very pleased. I have recommended him to a number of friends and will continue to do so. Christine Rolt

We have always found the service you offer quick, helpful courteous and reliable. As inexperienced users, we are always grateful. John Taylor

Andrew, Thank you for your recent support - both through site visits and through remote access. I have been very satisfied with the service you provide which is always prompt, helpful and productive. Without your technical expertise and support I would find managing my PC extremely difficult. Neill O'Connor

Problems with buzzing and hissing on my telephone line as well as intermittent broadband connection. Andrew came round to help, promptly, when he said he would, and spent an hour and half patiently isolating the problem, eliminating all possible causes and speaking to the relevant Technical Support at both BT and Pipex. Never fazed, impatient or rude, he politely explained the problem (repeatedly) until he arrived at a satisfactory conclusion. At the same time he managed to give us advice on what telephone/broadband package to buy and how to connect my son's XBox to the household router. In short, he was helpful, effective and kind. For all this he charged £30. In short, a star. O Williams

Andrew always provides a quick, efficient service and never makes me feel as though I am a complete fool which is something I find important. I have been delighted with the help he has given me and the equipment he has provided has been extremely good. H Docherty

Andrew went the extra mile to retrieve our data and set it up so the issue we experienced was seemless. A 1st Class service from a local business. Fantastic job well done. K Wilson

In the years that we have known Andrew, we (and our computer!) have benefited very much from his exceptional professionalism and dedication to doing a first class job within the shortest possible time. In addition to this, Andrew takes the trouble to explain in a clear and friendly way what needs to be done when overcoming I.T. issues that arise in this ever changing and complicated field. Flexibility and the ability to look ahead and offer pro-active advice to clients is extremely welcome and Andrew demonstrates these important skills admirably.
Robert Blackham

PC Support Services has shown itself to be an exceptionally knowledgeable and trustworthy source of advice and support. Given the lack of technical know-how among PC retailer staff and the anonymous nature of back up support, it is invaluable to have a personal, reliable service. Whether it is hardware, software or simpy useful advice, PC Support Services provides an excellent, all round service. J Coate

From first contact, when I had a major hard drive failing, the service given has been excellent in every respect. The speed of the repair and saving of the information was first class. The explanations and advice were all given in a non geek manner which was easy to understand.  Many thanks for a job well done. I would recommend without reserve. R Wilkinson

Answer phone message replied to very promptly. Early appointment arranged. Work carried out in very satisfactory manner. Questions answered clearly and helpful advice given. A Walter

Always a very speedy, same day  response to my calls followed up with a prompt call out visit when needed. I would not consider looking elsewhere for PC support.  S Browning

Thank you for your help. You were swift kind and efficient, you worked hard, kept me informed and let me know how you were progressing, which saved me wondering how things were going. You were also clear on not being able to do it immediately due to prior jobs, which I appreciated. Many places say they will have a job done next day knowing that this is impossible and then it is stressful knowing when they will really get a start on it.
I knew there would be a reasonable delay (as in not done absolutely immediately) so didn't mind waiting and it was done sooner than I would have expected. The advice you gave me was extremely useful. M Gibson

Andrew has always been most prompt in answering our desperate 'help' calls, he is incredibly patient and always manages to sort our problems quickly and efficiently. Langley CE Ltd

Very good friendly service, thank you! Sue Smith

Our computers were out of date, slow and causing problems. The difficulty we faced was how to improve our IT systems without spending a fortune. Andrew & Dan came and visited us, took time to assess our needs and came up with a solution that we could afford. When it came to installation they were done within a day causing virtually no disruption to parish operations and a pleasure to have in the presbytery! A number of months have passed now and we are still delighted with what they installed and the service and support that they offered us. We would have no hesitation recommending them to other parishes or parishioners.  Canon Michael Fitzpatrick

Thank you for a speedy answer to my query about a security system. I received your reply within an hour. A most satisfactory service.Thank you too for your comprehensive help over the past few years.Long may it continue. P Weatherburn

Andrew Pugh's advice and assistance to me has been consistently fast and efficient. For someone like myself, coming to computers late in life, the fact that he is there when problems occur just an email away is most reassuring and a source of comfort. He provides a service which makes my computing a pleasure instead of a worry! T Uloth

Thank you so much for the work you did in getting me on line. I would never have managed to do it myself. I am grateful too to have all the unwanted programmes removed, and the whole thing tidied up and running efficiently. I shall certainly contact you when I buy my new computer in the New Year. Thank you. I Brown

Very good service - replies to my cries for help very quickly! S Goodridge

First class service,Quick efficient and prompt; combined with a sympathetic understanding of the individuals needs. In total; peace of mind. Thanks Andrew. V Boller

My husband and I are very pleased to give extremely positive feedback about the quality of service we have received from PC Support Services over the past five years. Andrew Pugh has drawn up various levels of support for his clients and has clearly stated what each entails. Having done that he and his team deliver exactly what was promised, and more, to a very high standard. He and his team are obviously highly skilled but also very patient with those whose skills are more basic. His emergency troubleshooting has been invaluable. My husband and I recommend Andrew Pugh and his team highly and without hesitation, as do many of our friends. C Waldman

Andrew had definitely saved my marriage if it hadn't been for him I might even have killed my husband when I had a computer problem, but having Andrew at the end of a telephone, able to sort out all my problems has been wonderful. S Sykes

With 2 young children, and 3 computers in the house, it is really good to have Andrews efficient, cost effective help when we need it. Andrew is always prompt, courteous and efficient, and I am pleased that we found him!
T Schendel

We have always had excellent service from andrew and his team, speedy response to our cries for help and reassuring explanations when we are confused. gold stars all round.thank you Andrew! S Morris

As we are both, at best, computer semi-literate, we have always found the service provided courteous and prompt. We are grateful. J Taylor

I have been very satisfied with the support service. Andrew Pugh has dealt with problems most efficiently and promptly. F Raybould

So grateful to Andrew for his quick and efficient responses to my computer problems over the past few years.  Many thanks for all his friendly help. I am very pleased with the new computer and printer he installed and it is a relief to be able to call on the excellent PC Support Services. Liz Villet

PC Support Services provides excellent service promptly and efficiently. I can thoroughly recommend them, having used them for at least five years. J Erith

Always punctual, always helpful and always seems to spend twice the alloted time on my system - can't be faulted ... so far! Rachel Grimshaw

Thank you for your quick response and visit today. You have sorted my problems and all is back to normal. Regards Cyril Voce

So patient with my total lack of understanding of how my computer works and always sorts out my problems quickly. G Davidson-Smith

Over the last four years the quality of service that I have received has been superlative. Prompt, courteous,and all my problem have been dealt with to my complete satisfaction. I have no hesitation in recommending pc support services Mairead Quigley

Dear Andrew ! Thank you very much for the prompt Service to my German Laptop. Nobody else is allowed to touch it, apart from you - that did pay out in the past and I only can strongly recommend your firm for hardware and Software tasks. kind regards Karl-W. Blasius

Having spent over six weeks attempting, with the help of a local 'expert' and many fruitless hours on the telephone to my internet supplier's call centre, to get a broadband connection on my wife's laptop I called Andrew Pugh & in a one & a quarter hour visit he solved the problem - and sorted out some other niggles on my PC as well. He is worth his weight in gold. Joe Studholme

Excellent support at all times and very happy to recommend you to other people. The access to my computers from your office has been a significant improvement and cost saving. M Blandy

PC Support Services have completely restored my faith in Computers, Technology and Customer Service, particularly when I was at "my wits end", having recently received an extremely poor level of Service with damaging effects on my Computer by "so called Computer Engineers" at PC World! In fact, my Computer was at a worse state when I collected it, than it was when I took it in for repair!  However, PC Support Services were extremely helpful,skillful and efficient, restoring my computer back to a healthy state and working again within 24 hours of my initial phone call. I only wish I had approached them in the first instance!! I will continue to do business with PC Support Services in the future and can rest assured that any future queries or problems I may have with any computer will be resolved quickly and professionally. Elaine Ford

Andrew and Daniel have been such a help to me and my business over the years. I often appear to have a 'blond moment' so I find it reassuring to know that an experienced and highly competent team of troubleshooters are at the end of the phone. Keep up the good work and I will do likewise recommending your service to my friends. Thank you. Clare Wigmore

Very quick response to my call for help. Very pleased with the on-site service as well as the off-site session. Thank you. Susan Cuff

Always had excellent service. Lorna Kingdon

Andrew is very business like, efficient and calls as soon as he can. He gets the job done and clearly explains to the customer what the problem is. I would recommend his services to my friends. Keith Jennings

I have had terrific support from Andrew especially this year with my BT problems. now being an oap, he has the patients of a saint, polite and very informative of what’s going on, and he is only a call away. M Brown

Excellent service prompt, friendly and efficient. I would have no hesitation in recommending them to any-body else. Sandra Treslove

Andrew's 'PC Support Services' gives excellent and prompt service. I can fully recommend it.
Rosamund Bromley

Andrew, of "PC Support Services" attended to problems on my XPS M2010 dell laptop. Very efficient, good at explaining the problem, good at identifying and fixing the problem. Responded quickly to my call of distress. Would recommend him and have recommended him to other computer users. I found him courteous and helpful. Michael Farebrother

Very pleased with help and service. Alice Cooper

Excellent response to frantic emails - no request too small (or foolish!). My new computer is a dream. Ann Sangwin

Andrew has been helping with our computing needs for at least five years now and has never failed to be prompt, reliable, attentive, helpful & sorts us out in the minimum of time with the minimum of fuss. It is very reassuring to have such a knowledgeable professional on hand, and he even tries to keep a straight face when asked questions of the most basic nature from a complete technophobe like me! We at TG Cruse Groundworks Ltd cannot recommend PC Support Services highly enough! TG Cruse Groundworks Ltd

My first port of call for friendly advice and speedy service for the last 9 years has been with Andrew. Over the years Andrew has been able to give advice on all aspects for my desktop requirements from upgrades to new-builds. So much so, that i have told my family and friends to use him as he is competitively priced and value for money. Mark Nash

We have used Andrew's company for a number of years both for business and home and I can sum up the way we feel about him and his team in 6 words "we would be lost without him". He has always kept his word and never ever has he let us down; a service second to none. Peter Bradshaw

Excellent and efficient service, thank you! Giles Vye

Thank you so much for the assistance in the matter of excel and word. I don't know how you do it but keep up the good work. Glad everything is going well for you, you deserve the success. Leslie Kinley

Andrew has been a life-saver - rescuing data off a dead pc plus instantly fixing numerous other insurmountable IT problems I've encountered. What's more, he speaks English rather than IT gobbledygook! I can't thank you enough Andrew and I'd recommend you highly to anyone. Jane Beeley

Andrew Pugh answered my cry for help very promptly and sorted out my problem with polite and speedy efficiency. I'm not out of the wood yet but it is good to know that he is there to sort me out from time to time. Margaret Shore

In summary I could say merely that some years ago in the midst of my own computer problems your name was recommended to me by a highly respected friend and colleague who had found your technical support invaluable. In turn I have now never hesitated to pass on my own strong recommendation to other friends and professional colleagues for whom a reliable P.C. with reliable back-up is an essential life-line.  Such a brief summary though would not reveal a service that is invariably courteous, timely, businesslike, thorough and technically highly competent - p.c. faults have been few but I cannot recall any that has not been remedied with the bare minimum of 'down time'. In particular, speaking as an 'layman', I have been most grateful for your patience on the phone when I have been able to make a simple software problem sound remarkably complex. One should also add that, in its flexibility, your annual scale of charges whilst modest provides for an admirable peace of mind. With its combination of high technical competence and great personal friendliness your business deserves every possible success. I thank you. Sincerely Michael Lee, C.B.E.

The service provided by Andrew Pugh, as PC Support Services, over the past approximately 10 years has been impeccable. Most recently, a note delivered last Saturday of Broadband problems resulted in a call on Monday and, as I was away on Tuesday and Wednesday, a visit at 9.00am today, Thursday. Router and line faults were identified, a new router installed, the line fault diagnosed and reported to BT with the result that within few hours the download speed had been increased 36 fold. This is typical of the speed and efficiency with which problems have been resolved, and I have no hesitation in thoroughly recommending this organisation. Richard Wharton

A brilliant personal service invaluable to a real beginner. Highly recommended. Graham Daniels

Prompt expert advice and support. Thank you. R Gordon

So good to be able to contact someone at any time and get immediate response. Always a cheerful answer which is so encouraging for the amateur computer handler. Sally Leaver

I would like to thank you for your very prompt response to my computer's disinclination to do what I had requested and your perseverance in unravelling all the programs. It now functions really well and allows me access to the sites I had previously found impossible. Well done! Sue Todd

Service prompt & patient, no complaints, and the subscription list is a good idea. Thank you, Dr C Villiers

Many thanks for setting me on the road to a new life.! I am however completely terrified of this machine and just hope that I can remember all that excellent info you gave me. So far so good. Jane Goodwyn

I was a late comer to typing and computers having had secretaries. Andrew has helped me get the right equipment for my limited use at sensible prices. His back up has been vital and I welcomed his patience and explanations when I initially made stupid mistakes or asked questions. I now find his remote access and phone availability a very good investment. Bishop John Waller

Service is always prompt, helpful and a great support to those of us who struggle with the computer and all the things it can achieve. Andrew and staff are always polite, they work quickly and efficiently and are well worth the annual support cost. I would strongly recommend this support company. Lynn Hiscock

This could be the shortest testimonial that I have ever had to write. The service that we have received from Andrew and PC Support Services has been absolutely outstanding. If there were any better superlatives I would use them. J Griffin

Very pleased with the quick response and so far am pleased with the new computer! C Boundy

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