Who we are
Data Controller: Timothy Cox-Walker
Email correspondence: support@pcsupportservices.biz
PC Support Services respects the privacy of our customers and we are committed to protecting personal data. The purpose of this notice is to inform our customers as to how we look after personal information.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
What personal data we collect and why we collect it
While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name and phone number.
Data is only collected directly from our customers and includes personal information provided when enquiring about services whether that be via by post, phone or email.
Contact forms:
If you fill in your details using the form on our website, we’ll make sure we keep your personal information private and secure, and we will only use it in context with your enquiry.
Cookies:
We do not store or analyse cookies for any purpose and do not collect information about you using this method.
Who we share your data with
We will only use personal data when the law allows us to, most commonly as follows:
- Legitimate Interest – this means the interest of our business in conducting and managing our business to enable us to provide our customers the best service.
- Comply with a legal or regulatory obligation – this means processing personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
PC Support Services does not sell or market any personal information, does not compile lists for marketing purposes and does not trade any private information with other organisations.
We do not share any personal data with any third-party service providers or other organisations.
Personal data is only retained for as long as necessary to fulfil the purposes for which it was collected, including for purposes of satisfying any legal, accounting or reporting requirements.
Personal data is used only for the purposes for which it was collected. All data is securely stored.
Note about 3rdparty software available on our website
The Teamviewer software available on our website is purely intended for existing customers to download when specifically instructed to do so. No information is recorded during a remote session using this or any other software/method and potentially personal information on your computer should be closed before we connect to your computer in this manner.
You are entitled to view, amend or delete the personal information that we hold for you.
If you wish to do this, please contact us via email at support@pcsupportservices.biz and your request will be dealt with promptly.
This policy will be reviewed on an annual basis and you should check back from time to time to review any changes. It was last updated on 1st August 2022
