Membership - PC Support Salisbury Ltd

IT Support for Homes and Small Businesses since 1998

Home or Business Pay as You go (non-members)
Depending on your issue we may resolve it via telephone instructions, remote access support or an onsite call out. Speak to our technician today, who will suggest the best course of action for your specific issue.

How much will this cost?

Our charges are £75 per hour for one off or ad hoc support.

The most knowledgeable and experienced technician will solve problems ten times quicker than an inexperienced technician. We are so quick it has therefore become necessary for us to implement a minimum charging structure.

Problems fixed by our technicians via:

Telephone cost a minimum of £20
Remote access cost a minimum of £40
An on site visit costs a minimum of £75

How will you fix my problem?

When will you fix my problem

How about now? In the vast majority of cases we can solve issues either by advice over the phone or remotely accessing your computer and takes around 15 minutes.

If the problem requires us to come out to you, we aim to be with you as follows:

Pay as you go customers (non members). In 1-3 working days (depending on availability)
Members. Today or the next working day as required (our members come first, for details on membership please see below)

Why not join our Home Membership?
We offer a Home Membership plan which gives priority support, reduced labour costs, free phone support. See below for more information.

What are the benefits?

How much does it cost?

Our Home Membership is based on how many computers / devices you would like us to cover.

A household with 1 computer is £75 a year (£6.25 a month)
Each additional computer / device you wish us to cover within your home costs an additional £40 a year (£3.33 a month)
For any home with a large amount of computers / devices (5 or more) we do a family membership costing £230 a year (£19.16 a month)

What devices can be included?

How can I join?

Membership runs from 1st January to the 31st December each year.

A new customer wanting to be a member is offered the opportunity to join us at the start of the coming year. Membership enrolment ends on the 15th January for that calendar year.

We make an exception to this rule for new customers, as a new customer you are allowed to join our membership part way through the year if you wish to.

Is your business looking for a support package?
We already help many small businesses in Salisbury with tailored support packages. Whether you are starting a new business or wishing to change from your existing support company, please call us to discuss your companies needs.

What are the benefits?

How much does it cost?

Basic Business Membership starts at £60 a month for up to 3 workstations (no server).

Telephone support is free
Labour is charged @ £40 an hour
Remote access support (for up to 30 mins) is £20
On site visits within 2 business days
Remote access support within 4 hours
Telephone support within 2 hours

For a support package tailored to your companies requirements i.e. quicker response times please call for a free consultation.

How can my business join?

Do you offer discounts for local charities or churches?

Call now to get started

01722 346963

Contact

IT Support for Homes and Small Businesses since 1998

Home or Business Pay as You go (non-members)

How much will this cost?

How will you fix my problem?

When will you fix my problem

Why not join our Home Membership?

What are the benefits?

How much does it cost?

What devices can be included?

How can I join?

Is your business looking for a support package?

What are the benefits?

How much does it cost?

How can my business join?

Do you offer discounts for local charities or churches?

Call now to get started